Refunds & cancellations
Plain-language refund terms for Alfanumrik subscriptions. Last updated 4 May 2026.
Cancellation
- Cancel anytime from your account settings or by emailing billing@alfanumrik.com.
- Cancellation takes effect at the end of the current billing month.
- You retain full access until the cancellation takes effect.
- No retention calls, no questions asked.
Refunds — monthly plans
- Monthly subscriptions are non-refundable for the current billing month after the first 7 days.
- Within the first 7 days of the first paid month: 100% refund on request, no questions.
- Beyond 7 days: subscription continues until the end of the current month, then ends. No partial refund.
Refunds — annual plans
- Annual subscriptions: prorated refund within the first 30 days = (months remaining / 12) × annual fee, minus any usage above the equivalent monthly rate.
- Beyond 30 days: refund only in case of platform unavailability of more than 7 consecutive days, prorated for the affected period.
- Refunds processed via the original payment method within 7 working days.
How to request a refund
- Email billing@alfanumrik.com with your account email and Razorpay payment ID.
- We acknowledge within 1 business day, process within 7 working days.
Disputes & escalation
- Disputes can be escalated to grievance@alfanumrik.com or, under DPDPA, to the Data Protection Board of India.
- Last resort: courts of competent jurisdiction in Bengaluru, Karnataka.